Supervisor, Access Control


Company : Tesla


Job Location : Fremont, CA, US


Posted on : Sun, 22 Nov 2020 10:02:54 GMT



Job Description :

Role

The Supervisor, Access Control will manage, organize, and evaluate the work of the access control operations team. The Supervisor will lead the day-to-day activities of their assigned shifts and ensure productivity is in alignment with standard policies and procedures. As the supervisor, you have experience with document management and process improvement. Additionally, you are to handle multiple tasks in a fast paced, rapidly changing environment positively and professionally.

Tesla’s facilities are a complex mix of manufacturing, service, warehouse and corporate facilities that provide a variety of access control and security related challenges. Tesla’s operations revolve around the customer experience from design to delivery. This role reports to IT Leadership and will be based out of Fremont, CA.

Responsibilities

  • Create and maintain training documentation, procedures, audit data, prepare reports, and propose business process improvements
  • Action orientated, able to follow-up on feedback to ensure positive outcomes
  • Aid in the development and revision of processes, protocols, procedures, and systems
  • Ensure efficient and cost-effective staffing and scheduling
  • Thrive in a fast-paced environment to deliver world-class consistent, quality, and customer focused security products and services
  • Provide first-line management, mentoring, and leadership for the Access Control operations team
  • Maintain accurate reporting as required by IT and Security leadership including delivering metrics on performance, output, outcomes, and impact
  • Support initiatives to strengthen internal and external partnerships with all teams and third party vendors
  • Maintain positive employee and third party relations
  • 10%, limited travel

Requirements

  • 3+ years experience managing an operations or access control center on a regional or global platform
  • Excellent communication skills, written and oral
  • Strong knowledge of access control security systems and technology
  • Experience with access control systems (i.e. Gallagher, Lenel, Brivo)
  • Access control system certifications (i.e. Gallagher, Lenel, Brivo) preferred
  • Hands on experience coordinating and running training events in a corporate setting
  • Proven ability to multi-task, prioritize, problem solving skills, and manage projects in an extremely fast-paced environment
  • Proven ability to effectively develop and monitor a team’s performance
  • Background in customer service, operations centers, or administration

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