Network Engineer II - Service Desk Team North


Company : Red River Computer Co.


Job Location : New Hampshire, US


Posted on : Sun, 22 Nov 2020 09:05:35 GMT



Job Description :

  • Handle tickets reported by users
  • Monitor network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCs.
  • Supporting and troubleshooting Cisco routing and switching equipment as well as ASAs and other components of LAN and WAN networks
  • Responsible for maintaining and upgrading network infrastructure
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
  • Ensure network security by maintaining proper network access control, evaluation; maintaining documentation
  • Ensure Cisco IOS images including FMC, FTD, ASA, WLC, routers and switches are up to date for all customers.
  • Work with monitoring tools to diagnose via logs and investigate failures or errors in network traffic as well as other issues within the NOC
  • Perform network IOS updates
  • Evaluate environment for process improvement and make recommendations
  • Collaborate and communicate with other team members to provide good service and issue resolution
  • Act as a mentor to Red River interns and Junior Engineers
  • Perform after hours on call rotation as required

Minimum Experience and Other Required Experience:

  • At least 3 years of Network experience
  • Experience with supporting and troubleshooting of the below technologies:
    • Firm understanding of TCP/IP. Core networking fundamentals mastery.
    • Basic understanding of routing protocols
    • Basic understanding wireless LAN technologies
    • Intermediate understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN
    • Basic understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)
    • Intermediate understanding of IPSEC VPN configurations
  • Experience with Meraki switching, wireless, and security appliance a plus
  • Experience with Multi-vendor route, switch, wlan-security preferred, Microsoft Teams and Cisco UC.

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).


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