Technical Support Analyst - POS, Retail Trouble tickets follow up, SQL experience - Customer Service Attitude is a Must


Company : ChaTeck Incorporated


Job Location : null, US


Posted on : 2020-11-22



Job Description :

We are looking for technical support analysts that can Providing retail systems production support through problem analysis, tracking and resolution, working with Retail Stores and the Help Desk. Logs problems and resolutions through use of specialized software, such as Service Now for tracking problems, and a solution builder. Monitors status of open trouble tickets and follows up with retail stores to ensure that problems are resolved to their satisfaction. 5+ years experience Years of experience required Tech support Engineer 5+ years Customer service focused experience 5+ Experience running SQL queries 5+ No degree required Qualifications Great at problem solving troubleshooting Experience offering technical support for retail hardware andor software applications Experience running SQL queries - Good opportunity to learn SQL SQL Server and gain experience on job - Initial training will be given for tasks to be performed - Sr. level resource available to train and support in case of complex issues - 2 to 3 times a week work requires supporting database processes during after hours (past 9PM PST) Ideal candidate would be a recent collogue graduate with database Knowle ledge or some-one that is looking to get back to work after having taken a long break from work.

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