All Locations - Customer Support Representative - Bilingual English/Spanish


Company : CareCar


Job Location : Independence, Kansas, us


Posted on : 2021-05-20



Job Description :

IntroductionCareCar is a non-emergency medical transportation company looking for a highly motivated Client Support Representative to work remotely from home. DescriptionThe Client Support Representative is responsible for assisting all client types (CarePartners, Vendors, Health Plans, and Members) with technical and non-technical support related issues.ResponsibilitiesMaintain a positive, empathetic, and professional attitude toward all client types at all timesProvide basic technical support/instruction to network partners with issues related to the Driver app or other systemsAssist with data entry/processing for network partner paymentsHandle various non-technical support requests in a fast and efficient manner (~50 requests per day)Effectively manage communications across multiple channelsCoordinate with internal departments and team members to solve complex issuesCreate, work, and resolve tickets within established SLA guidelinesQuickly navigate internal knowledge bases to answer client questions and achieve first call resolutionAdvise clients on additional resources that are available to them for self-service of various support inquiriesExperience Highschool diploma or equivalent2-5 years experience in customer-facing support roleExperience in healthcare or transportation industry preferred RequirementsExcellent written and verbal communication skillsProfessional demeanor and phone presenceComfortable working in a fast-paced environment Experience using cloud-based phone systems (TalkDesk, Five9, Twilio, etc)Experience using ticketing systems (Zendesk, Freshdesk, etc)Experience using internal messaging systems (Slack, etc)Must be bilingual English/Spanish

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The Client Support Representative is responsible for assisting all client types (CarePartners, Vendors, Health Plans, and Members) with technical and non-technical support related issues. CareCar is a non-emergency medical transportation company looking for a highly motivated Client Support Represen...

CareCar

Job Location : Independence

The Client Support Representative is responsible for assisting all client types (CarePartners, Vendors, Health Plans, and Members) with technical and non-technical support related issues. CareCar is a non-emergency medical transportation company looking for a highly motivated Client Support Represen...


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